Safetynet Primary Care

Safetynet provides vital healthcare services to Ireland's most vulnerable populations - people experiencing homelessness, international protection applicants, refugees, Roma and Traveller communities, and individuals with complex mental health needs - who face insurmountable barriers accessing mainstream healthcare.

Location:

Dublin, Ireland

Established:

2016

Type of organisation:

NGO/ community-based organisation/ charity

Focus

  • Health services and health promotion
  • Immigration, refugee and asylum seeker supports
  • Mental health

Interest

  • Research
  • Technological innovation
  • Policy, advocacy and campaigns
  • Digitalization
  • Development of education and training materials and programmes
  • Cultural and artistic innovation

EU Project Experience

No experience

EU Funding Goals

Safetynet seeks European partnerships to scale our "meet people where they are" healthcare model while developing cutting-edge solutions for health equity across diverse, marginalised populations.

2-Year Goals: Network Building & Learning

  • Partner with EU organisations working on migrant health, digital health equity, and trauma-informed care delivery.
  • Develop AI-powered translation tools specifically designed for healthcare contexts, building on our experience serving 36+ nationalities.
  • Exchange decolonised mental health practices with European partners, particularly around culturally-responsive care models that move beyond Western-centric approaches.
  • Participate in projects focused on digital health inclusion, mobile healthcare delivery, and shared electronic health records for vulnerable populations.
  • Build competencies in cross-border health data sharing, multilingual AI applications, and culturally-adapted mental health interventions.

5-Year Goals: Project Leadership

  • Coordinate pan-European initiatives on AI-enabled healthcare access for refugee and migrant populations.
  • Lead development of standardised, culturally-responsive mental health protocols adaptable across EU member states.
  • Establish multi-country pilots of mobile healthcare units equipped with real-time translation technology and trauma-informed care protocols.
  • Create evidence-based frameworks for integrating indigenous and non-Western healing practices into European healthcare systems.
  • Develop sustainable funding models for inclusive healthcare delivery that can be replicated across EU contexts.

10-Year Goals: Systemic Impact

  • Coordinate multiple flagship projects, establishing EU-wide standards for culturally-responsive healthcare delivery.
  • Lead innovation hubs developing next-generation AI tools for healthcare equity, including predictive analytics for identifying at-risk populations.
  • Shape EU health policy through evidence from large-scale, multi-national demonstration projects.
  • Establish permanent knowledge exchange networks between European organisations serving marginalised communities.
  • Create lasting infrastructure for cross-border healthcare access and continuity of care for the mobile populations.
  • Our ultimate vision is to position Europe as the global leader in equitable, culturally responsive healthcare innovation that truly serves all populations.

Strenghts

Exclusive Access to Hard-to-Reach Communities:

  • Direct relationships with homeless populations, international protection applicants, and undocumented migrants across Ireland.
  • Trusted partnerships with Roma and Traveller communities through culturally-responsive service delivery.
  • Active caseload of 134+ clients from 36 nationalities, providing a real-world testing ground for innovations.
  • Established presence in 28 accommodation centres nationwide, offering immediate access for pilot programs.
  • World-Leading Expertise in Health Equity

Innovation:

  • Ireland's only shared electronic health record network for vulnerable populations - a proven model for EU replication.
  • Mobile healthcare delivery expertise - 3+ years operating fully-equipped mobile units in complex urban environments.
  • Trauma-informed care protocols specifically designed for forced migration experiences and complex trauma.
  • Community-led mental health model with native-language therapists - first of its kind in Ireland.
  • Low-threshold service design that eliminates traditional healthcare barriers.

Organizational Capacity & Infrastructure:

  • Strong research partnerships with academic institutions and the ability to conduct rigorous evaluations.
  • Policy influence capability - regularly consulted by the Irish government on migrant health strategy.
  • Operational scale - delivering 7,400+ consultations annually with proven quality outcomes.
  • Multi-stakeholder collaboration experience with HSE, NGOs, and international organisations.

Innovation Track Record:

  • AI translation pilots in healthcare settings with diverse linguistic communities
  • Decolonised mental health approaches integrating cultural healing practices
  • Digital health equity solutions tested in real-world, resource-constrained environments
  • Evidence generation - published evaluation reports and policy recommendations

Strategic Value for EU Partners:

  • Immediate pilot site availability with established infrastructure and consent processes.
  • Cross-cultural competency in working with diverse European migrant populations.
  • Scalable models proven effective in the Irish context, ready for European adaptation.
  • Bridge-building capacity between grassroots innovation and policy implementation.

Video

Contact Name:

Kristy Hayes

Job Title:

Communications, Advocacy and Policy Manager

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